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VOL. 8, ISSUE 2 (2026)
Digital governance in India: A contemporary assessment of opportunities and challenges
Authors
Dr. Afshan Meer, Md. Nafees Ahmad Ansari
Abstract
Digital governance has emerged as a crucial instrument of reform in India’s public administration, transforming the way government institutions interact with citizens through the strategic use of information and communication technologies. Aligned with the objectives of the Digital India programme, digital governance seeks to streamline administrative procedures, enhance transparency, improve operational efficiency, and ensure wider access to public services. By adopting digital platforms, the government aims to reduce bureaucratic delays, curb corruption, and strengthen accountability across all levels of governance. This paper presents a contemporary assessment of digital governance in India by analyzing both the opportunities it offers and the challenges that constrain its effectiveness. Initiatives such as Aadhaar-enabled service delivery, Direct Benefit Transfer mechanisms, digital payment systems, and online grievance redressal portals have significantly improved the reach, efficiency, and reliability of public service delivery. These measures have contributed to reducing leakages in welfare schemes, expanding financial inclusion, and encouraging greater citizen participation in governance. The increasing use of digital technologies has also enhanced coordination among government departments and supported more data-driven decision-making. Despite these advancements, the expansion of digital governance continues to face several structural and operational challenges. The persistent digital divide, particularly affecting rural areas and disadvantaged communities, remains a significant concern. In addition, rising cyber security threats and unresolved data privacy issues undermine public trust in digital systems. Infrastructural gaps, limited digital literacy, and resistance to change within administrative structures further hinder effective implementation. The study concludes that while digital governance has made notable progress, a balanced, citizen-centric approach is essential to promote transparent, democratic, and sustainable governance in India.
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Pages:84-87
How to cite this article:
Dr. Afshan Meer, Md. Nafees Ahmad Ansari "Digital governance in India: A contemporary assessment of opportunities and challenges". International Journal of Sociology and Political Science, Vol 8, Issue 2, 2026, Pages 84-87
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